Sales: 01937 847 777

IT Support Services

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Why choose Rocom for your IT Support?

Our comprehensive offering covers the end to end provision of services throughout the whole of the UK and Ireland. With Rocom IT Services you can be reassured of these key benefits:

  • Guaranteed fix service level agreements
  • Competitive pricing
  • Broad range of skills across data and IP voice platforms from leading technology vendors
  • Flexibility across a wide range of vertical sectors
  • Location - where-ever you are we have qualified engineers available in your area

Services include

  • A single point of contact for all related incidents
  • Guaranteed responses and fixes within defined
  • Service Level Agreement (SLA)
  • Access to 48 spares locations
  • £10m+ in distributed spares
  • Over 100 field based skilled and accredited engineers supported by specialist consultants
  • 24x7 UK based Service Desk and call logging facility
  • Project Management
  • Remote and onsite troubleshooting services

Rocom support

  • Guaranteed fix times
  • On site troubleshooting services for complex network software issues
  • Access to C.C.I.E senior technical consultants
  • Performance guarantees
  • Flexible S.L.A's
  • Dedicated Rocom account manager
  • Rocom to process and manage any network changes
  • Maintenance of other vendor's equipment
  • Cisco approved support process
  • Regular customer satisfaction surveys
  • Customer review process
Why Choose Rocom for IT Support Services Professional Services Overview Ninety Second Service Overview Standard SLA Descriptions

 

We can also supply you with a range of other value added services. Before you throw away your old headsets or handsets talk to us - we may be able to offer you a buyback or trade-in deal.

Read more about Rocom Services

For further details please call our professional IT services team now on 01937 847 777

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