Network Services
Network Services has an extensive portfolio of network products and services to meet the needs of all our customers, whether it be simple lines for single users or managing the transition to IP based solutions for larger corporate customers.
Why Rocom Network Services?
- Extensive supplier partnerships – BT, C&W, COLT, Viatel, Voiceflex, Inclarity, Openreach, Gamma, NTL, Telstra, Virgin Media, Zen, Virtual Access…
- Bundled hardware and network solutions from one supplier – ‘Easy IP’ converged voice and data offerings, with options based on numbers of users, sites etc with inclusive routers and ongoing proactive monitoring allowing a fully managed IP solution.
- We are a fully established WLR3 Communications Provider (CP) – this means benefits such as improved ordering processes, access to view current network line plant and the ability to rearrange appointments directly.
- Full servicing – the team provides desk and field account management, pre sales, service and provisioning, billing and fault management.
- Fault ticketing help desk – our online portal streamlines the way faults are reported, providing a unique ticket reference for each incident and giving 24/7 access to fault status and updates. This helps to manage faults better and provides a complete history of all faults reported.
- Online billing services – our billing portal allows customers to access their billing itemisation, copy invoices, fixed charge summaries and filtering of call information.
Voice Services
- BT Lines and call plans – our customers can maintain a contractual agreement with BT but we can advise and offer the best BT Solutions to our customers
- Line rental and calls – whether you need PSTN or ISDN we can connect and bill you for these lines. We also offer very competitive call minute rates
- Inbound numbers – We can provide any type of non-geographic numbers whether it be free to call numbers (0800), local calls (0845) or 0844, 0871 or 03 numbers. We also have web portals for our customers to manage the routing of inbound numbers and create reports on the inbound calls.
Data Services
- ADSL – Including super fast Broadband (up to 40Mb where available)
- SDSL – offering equal upload and download speeds
- Point to point connections – Leased Lines meet the needs of customers requiring just a single data connection between 2 sites.
- Fixed Internet connectivity – uncontended bandwidth solely for individual customer’s use with fast connection at all times and 24/7 monitoring.
- IP / Ethernet VPNs – link sites securely through a range of access options allowing customers to combine voice, data, video and CRM applications across one secure network.
- Ethernet Extension Services – link 2 localised LANs
- Co Location, security services and data back up
- DSL VPNs – connectivity, equipment, monitoring services
- IP CCTV
- SIP Trunks – An ISDN replacement solutions where calls are routed end to end over an IP connection
- Hosted Telephony – A cost effective ‘telephone system replacement’ solutions provided via an Internet connection, offering advanced telephony functionality.
Contact Rocom Network Services today
Tel: 0844 848 0965 Email: network.services@rocom.co.uk