Rocom Technical Services deals with every aspect of business system care including:

• Installation
• Maintenance
• Shifts and changes
• Upgrades
• Least cost routing
• Consultation services
• Technical help line

Modern systems need the highest level of professional maintenance. Rocom's engineers have the expertise to provide every customer with total support.

The Rocom Technical Help Line can identify problems by remote diagnostics and in many cases solutions can be implemented immediately without a site visit. Where a site visit is required it will be undertaken in line with the category of maintenance cover that is chosen.

For more information please visit the Rocom Technical Services website.

The division offers five categories of maintenance cover:

Category A

• Monday to Friday: 9.00am - 5.00pm
  (bank holidays excluded)
• System failure in excess of 20%:
  4 working hours response
• Minor system faults:
  16 working hours response

Category B

• Monday to Saturday: 9.00am - 5.00pm
  (bank holidays excluded)
• System failure in excess of 20%:
  4 working hours response
• Minor system faults:
  16 working hours response

Category C

• 365 days a year, 24 hours a day without exception
• System failure in excess of 20%:
  4 working hours response
• Minor system faults: 16 working hours response

Category D

• Monday to Friday: 9.00am - 5.00pm
  (bank holidays excluded)
• Any level of system failure: 4 working hours response

Category E

• Individually tailored solutions including mixed cover across multiple sites and even Pay As You Go 24 hour cover
• Any level of system failure: 4 working hours response

For details of our maintenance options call 01937 84 77 44

For details on installations and upgrades call 01937 847051