Plantronics Manager Pro
Plantronics Manager Pro is a web-based service that gives IT Managers easy-to-use tools to configure settings and update audio device software and firmware for end-users across the enterprise. Plantronics Manager Pro leverages a cloud-based architecture and offers reporting tools that provide new insights into your communications environment.
KNOW YOUR PEOPLE. PUSH YOUR BUSINESS.
Find out when your people need training to improve their performance, by tracking when they’re talking over customers or muting calls. And know when to reward agents for meeting key performance indicators, like customer satisfaction.
GET THE BEST AGENTS. AND KEEP THEM.
Improve the environment for your agents – so they’re keen to join and keen to stay. Monitor acoustic levels to meet your local compliance criteria. Tailor the noise-limiting features of Poly headsets to your specific surroundings. And demonstrate to employees that you’re keeping sound at a safe level.
PREDICT MORE. AND MANAGE LESS.
See possible issues with headsets early, before an agent has to flag them. Plus, update software and configure settings centrally, so there’s less downtime for your team.
BE COMPLIANT. FORGET THE PRESSURE.
Meet compliance criteria easily by making sure you’ve got the latest firmware and software installed, and by centrally controlling noise levels to meet regulations. Be confident that you’re covered, thanks to extensive reporting.
WORK EVERYWHERE. SEE FROM ANYWHERE.
Manage your whole estate from any web browser, whether your people are working in the office or at home. Know how many compatible devices are running, and what their status is. And even keep track of who’s used which headset.