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  • MaxContact integrates award-winning speech analytics to help businesses improve customer experience and reduce churn

    Posted on March 17, 2021

    Contact centre solution provider partners with Avoira to add emotion-detecting software to comprehensive feature set Manchester-based Contact Centre software company MaxContact has partnered with Avoira to integrate powerful speech analytics into its industry-leading contact centre solution. The deal sees MaxContact adopting Avoira’s award-winning voice analytics solution, Xdroid, to help businesses create more satisfying customer experiences. Avoira’s speech analytics [...]

  • Avoira Reaches Finals of National Innovation Awards

    Posted on March 12, 2021

    Avoira, the Bury-headquartered technology solutions specialist, has reached the finals of the prestigious 2021 UK National Innovation Awards. In partnership with Noetica, a leading contact centre software house. the company has been shortlisted in the awards’ Remote Employee Productive & Performance category. The companies’ entry centres on an integrated speech analytics, contact centre and telephony proposition. Using [...]

  • Davies Consulting Partners with Avoira to Extend Industry-Leading Analytics Offer

    Posted on February 18, 2021

    Partnership adds further real-time capability to managed analytics service Davies Consulting are delighted to announce a new partnership with Avoira to offer a compelling new managed service for powerful real-time interaction analytics. Avoira is a leading UK distributor for the market-leading Xdroid voice analytics portfolio, and the partnership will make Xdroid available as part of Davies’ [...]

  • Protect Line to Deploy AI-Powered, Emotion-detecting Speech Analytics to Identify Vulnerable Customers

    Posted on February 8, 2021

    Fast-growing life insurance broker Protect Line is set to deploy emotion-detecting speech analytics software to help identify and support its vulnerable customers. The move comes as the Financial Conduct Authority continues to implement its 2020/21 business plan in which protection by brokers of the most vulnerable is a key priority. Having used speech analytics for a number [...]

  • Capita and Avoira Partner Up to Present a Real-Time Analytics Solution for First-Class Customer Service

    Posted on January 20, 2021

    Capita is partnering with technology solutions provider Avoira to implement a real-time voice and digital analytics tool that helps clients to provide exceptional customer service. The AI-driven technology is part of Capita’s new Assisted Customer Conversations solution, which combines the technology with the company’s customer experience delivery expertise to create better, more productive customer conversations. When someone [...]

  • XDroid AI-Powered Speech Analytics wins European Technology Innovation Leadership Award

    Posted on January 19, 2021

    Xdroid, the AI-powered speech analytics solution exclusively distributed in the UK by Avoira, has won the 2020 European Technology Innovation Leadership Award. The solution was honoured in the Best Practice awards hosted by the global corporate analysis and strategy consultants, Frost & Sullivan. Each year, Frost & Sullivan presents this award to the company that develops a [...]

  • Principal to deploy AI-Powered, Emotion-detecting speech analytics solution across UK operations

    Posted on December 9, 2020

    Principal Insurance is set to deploy a pioneering AI-powered real-time speech and text analytics software across all areas of its UK business. The Manchester-headquartered broker has entered a contract with technology solutions provider Avoira for the provision and implementation of Xdroid Speech analytics across its UK operations. Matt Byrne, Principal’s head of distribution, has described the capabilities [...]

  • Avoira Secures Sole Supplier Status And Wider Listings On ESPO Public Procurement Framework

    Posted on December 4, 2020

    Avoira has been named as the sole catalogue supplier of telephones and related hardware equipment on ESPO’s renewed framework, 393i Telecommunications Equipment. The Bury-headquartered technology solutions specialist has also been listed on a further national Lot on Framework 393i. This spans the supply of a broad range of telecoms hardware products, including headsets, IT peripherals [...]

  • Avoira Partners Cyber Security Solutions Specialist To help Businesses Tackle Rising Ransomware Threat

    Posted on November 19, 2020

    In response to a significant rise in ransomware attacks, technology solutions specialist Avoira has struck a new partnership with Danish cyber security experts Bullwall.

  • As Ransomware Attacks Rise, Cyber Security Body Urges 'Defence In Depth' Deployments

    Posted on November 19, 2020

    The National Cyber Security Centre (NCSC) this week urged organisations to deploy “defence in depth” strategies in order to ward off risks posed by an increasing number of ransomware attacks. In its annual review the government agency – which is part of GCHQ - reported a significant rise in ransomware attacks on the UK. It also noted [...]

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